Introduction
Links not working? Find help for that and other publishing issues here.
Solutions
Comcast provides you with unlimited FTP access to your account 24 hours a day, 365 days a year, allowing you to set up, change, or maintain your website at any time. If you're having trouble publishing content to your site, you should:
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Make sure that you have specified the correct file path, especially if you are using sub-directories. Your links should not refer to a physical location on your computer's hard drive, such as the a: or c: drive.
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Ensure you are utilizing the same login username and password as you would when logging into your Comcast Business online account.
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Double check that you are using the correct file names and that you have uploaded all of the referenced files to the correct directory.
Contact us
If you're still having issues, call the Comcast Business Support Team at 1-800-391-3000.