Set up Call Forwarding and routing on your phone

Updated 10/29/2014 7:17:47 PM by Comcast Expert
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Introduction

Avoid missed calls by using Call Forwarding to redirect your calls to another phone number.

You have a variety of options when using Comcast Business Voice's Call Forwarding features. Depending on the situation and your preferences, it will only take a moment for you to redirect calls.

Note: Call forwarding options should not be configured to forward calls to an international number (a number beginning with 011 indicates it is an international number). For more information, please read Avoid long-distance fraud.

Call Forwarding Always

Whenever you need to be away from your office phone for an extended period of time, and you don't want to miss a call or need someone else to answer calls for you, you can forward calls to another phone number you designate. Call Forwarding Always allows you to forward your incoming calls to another number.

Activate Call Forwarding Always:

  1. Lift the receiver and listen for the dial tone.

  2. Press *72.

  3. You will briefly hear a stutter dial tone then a normal dial tone.

  4. Dial the 10-digit destination number where you want your calls to ring.

  5. Stay on the line until the destination number you have selected is picked up by a colleague or voicemail.

    • If a colleague or voicemail is unable to answer the call on the destination number, hang up the line. Then, pick up the line once more and press *72 again. If this is completed within 2 minutes of you first dialing *72, Unconditional Call Forwarding will be activated without the need for someone to answer the initial call on the destination number.

  6. All of your incoming calls will now be directed to that number.

Deactivate Call Forwarding Always:

  1. Lift the receiver and listen for the dial tone.

  2. Press *73.

  3. Hang up your phone. Your incoming calls will return to your business line.

Selective Call Forwarding

When you need to be away from your office, and don't want to miss certain critical calls, you can choose to only forward calls that come in from specific phone numbers. Selective Call Forwarding allows you to create a list of phone numbers that will be forwarded to you at a designated number. When you activate this feature, only calls from the phone numbers on your list will be forwarded.

Note: Selective Call Forwarding is not available with Hunt Group.

To activate Selective Call Forwarding:

  1. Lift the receiver and listen for the dial tone.

  2. Press *63.

  3. A menu of options will guide you in managing this feature. The prompts will enable you to activate and deactivate the feature, as well as add and delete the numbers on your list.

Note: When creating your list, enter the area code plus the seven-digit number for both local and long-distance numbers and 011 plus the country code for international calls.

To deactivate Selective Call Forwarding:

  1. Lift the receiver and listen for the dial tone.

  2. Press *83.

  3. When prompted, press 3 to turn the feature off.

Call Forwarding Busy

When you are waiting for an important call, but still need to use your telephone, you can send any incoming calls to an alternate number while you are using your line. Simply activate Call Forwarding Busy before making your call. If you activate Call Forwarding Busy, only calls that come in while you are talking on the phone will be forwarded.

Note: Call Forwarding Busy is not available with Hunt Group.

To activate Call Forwarding Busy:

  1. Lift the receiver and listen for the dial tone.

  2. Press *90.

  3. When you hear the second dial tone, dial the number where you want to direct your call and listen for a confirmation tone that the feature has been activated.

To deactivate Call Forwarding Busy:

  1. Lift the receiver and listen for the dial tone.

  2. Press *91 and listen for a confirmation tone that the feature has been deactivated.

Call Forwarding No Answer

When you need to redirect incoming calls to another telephone number when you are unable to answer, you can activate Call Forwarding No Answer. Only unanswered calls will be forwarded to the number you designate.

Note: Do not activate Call Forwarding No Answer if the phone is part of a Hunt Group.

To activate Call Forwarding No Answer:

  1. Lift the receiver and listen for the dial tone.

  2. Press *92.

  3. When you hear the second dial tone, dial the number where you want to direct your call and listen for a confirmation tone that the feature has been activated.

To deactivate Call Forwarding No Answer:

  1. Lift the receiver and listen for the dial tone.

  2. Press *93 and listen for a confirmation tone that the feature has been deactivated.

Call Forwarding Not Reachable

This disaster-recovery feature helps you avoid missed calls to your business if your phone service is not working because of a power or network outage. By activating Call Forwarding Not Reachable, you can ensure that your calls will automatically be forwarded to a pre-determined phone number. Activate this feature once by using your office phone.

To activate Call Forwarding Not Reachable from your phone:

  1. Lift the receiver and listen for the dial tone.

  2. Press *58.

  3. A menu of options will guide you in managing this feature. The prompts will enable you to activate and deactivate the feature, as well as add and delete the numbers on your list.

Note: The forwarding phone number must be permitted by your outgoing calling plan.

To deactivate Call Forwarding Not Reachable from your phone:

  1. Lift the receiver and listen for the dial tone.

  2. Press *59.

  3. A menu of options will guide you in managing this feature. The prompts will enable you to activate and deactivate the feature, as well as add and delete the numbers on your list.

Note: When entering the “forward to” number, remember to dial 1 and/or the area code before the number if necessary to place the call. When creating your list, enter the area code plus the 7-digit number for both local and long distance numbers.

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