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Comcast Business Voice customers in New England: See "Call forwarding and routing (New England customers)"
Avoid missed calls. Use call forwarding to redirect your calls to another phone number.
You have a variety of options when using Comcast Business Voice's Call Forwarding features. Depending on the situation and your preferences, it will only take a moment for you to redirect calls.
Whenever you need to be away from your office phone for an extended period of time, and you don't want to miss a call or need someone else to answer calls for you, you can forward calls to another phone number you designate. Unconditional Call Forwarding allows you to forward your incoming calls to another number.
Lift the receiver and listen for the dial tone.
You will briefly hear a stutter dial tone then a normal dial tone.
Dial the 10-digit destination number where you want your calls to ring.
Stay on the line until the destination number you have selected is picked up by a colleague or voicemail.
If a colleague or voicemail is unable to answer the call on the destination number, hang up the line. Then, pick up the line once more and press *72 again. If this is completed within 2 minutes of you first dialing *72, Unconditional Call Forwarding will be activated without the need for someone to answer the initial call on the destination number.
All of your incoming calls will now be directed to that number.
Hang up your phone. Your incoming calls will return to your business line.
When you need to be away from your office, and don't want to miss certain critical calls, you can choose to only forward calls that come in from specific phone numbers. Selective Call Forwarding allows you to create a list of phone numbers that will be forwarded to you at a designated number. When you activate this feature, only calls from the phone numbers on your list will be forwarded.
Note: Selective Call Forwarding is not available with Hunt Group.
A menu of options will guide you in managing this feature. The prompts will enable you to activate and deactivate the feature, as well as add and delete the numbers on your list.
Note: When creating your list, enter the area code plus the seven-digit number for both local and long-distance numbers and 011 plus the country code for international calls.
When prompted, press 3 to turn the feature off.
When you are waiting for an important call, but still need to use your telephone, you can send any incoming calls to an alternate number while you are using your line. Simply activate Call Forwarding Busy before making your call. If you activate Call Forwarding Busy, only calls that come in while you are talking on the phone will be forwarded.
Note: Call Forwarding Busy is not available with Hunt Group.
When you hear the second dial tone, dial the number where you want to direct your call and listen for a confirmation tone that the feature has been activated.
Press *91 and listen for a confirmation tone that the feature has been deactivated.
When you need to redirect incoming calls to another telephone number when you are unable to answer, you can activate Call Forwarding No Answer. Only unanswered calls will be forwarded to the number you designate.
Note: Call Forwarding No Answer is not available with Hunt Group.
Press *93 and listen for a confirmation tone that the feature has been deactivated.
Finally, you can avoid missed calls to your business if your phone service is not working because of a power or network outage. By activating Call Forwarding Not Reachable, you can ensure that your calls will automatically be forwarded to a pre-determined number. Activate this feature once by using your office phone.
Note: The forwarding phone number must be permitted by your outgoing calling plan.
Note: When entering the “forward to” number, remember to dial 1 and/or the area code before the number if necessary to place the call. When creating your list, enter the area code plus the 7-digit number for both local and long distance numbers.
View the details of your received, missed, dialed and toll-free calls from the Call History screen.
Comcast Business Voice helps you to stay on top of your voicemail so you don't miss an important message.
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