Comcast Business Voice features overview

Updated 10/29/2014 7:20:11 PM by Comcast Expert
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Introduction

Get the convenience of the latest calling features and unlimited nationwide calling with Business Voice full-featured lines.

About Comcast Business Voice

Comcast Business Voice offers the voice features you need to help your business operate more efficiently and effectively. Get important features like Call forwarding, Extension dialing and Call hold along with advanced features such as Priority Alert (distinctive ring) and Selective Call Forwarding. Voicemail is available as an optional feature. You can even listen to your voicemail, review your call history, manage your account and perform even more functions online.

Plus, you get unlimited nationwide calling, which includes calls to the U.S., Canada, Puerto Rico, the U.S. Virgin Islands, Guam and Saipan/N. Mariana Islands. You also receive White Pages and Yellow Pages Simple Listing (for one line). International Calling capabilities, Operator Services, Directory Assistance. Business Voice Basic lines are ideal for FAX, alarm and Point-of-Sale applications.

Business Voice also includes privacy features such as call blocking and call rejection.

Comcast Business Voice offers the following advanced features:

Hunt Groups Often referred to as "rollover" lines, Hunt Groups allow calls to transition from the one "advertised"/primary line to a secondary line when the primary line is already in use.
Customized Caller ID Customized Caller ID permits the Comcast-issued secondary lines to display the Comcast-issued primary number when making outbound calls.
Greeting Scheduler with Alternate Greeting Set up an alternate greeting that will play when your personal greeting is not scheduled. You can set the schedule for weekdays and weekend.
Call Forward Busy and Call Forward No Answer Automatically forward incoming calls to a designated number when you are on a different call or are unable to answer a call.
Remote Access to Call Forwarding Change your Call Forwarding number, or activate/deactivate Call Forwarding when you are not in your office.
Caller ID with Call Waiting If you are on the phone and a second call comes in, Caller ID with Call Waiting will alert you with a Call Waiting tone. You will see the number and, when available, the name of the second caller.
Selective Call Forwarding Automatically forward calls based on the incoming call number.
Do Not Disturb Avoid interruptions. Do Not Disturb immediately reroutes all incoming calls to your voicemail without a single ring. You can use this feature whether you are at your desk or away from your office.
Call Park and Call Retrieve Manage a call through multiple phone numbers on your account without ending the call.

 

For example, if you're on a call in your office but need to consult with a co-worker in a different office, park the call from your office and retrieve it from your co-workers office.
Anonymous Call Rejection Automatically reject calls from Caller ID-blocked numbers. Anonymous Call Rejection announces to callers who block the display of their Caller ID that you are not accepting blocked calls and instructs them to unblock their information and dial you again.
Call Forward Not Reachable This will automatically forward your calls if for any reason your service has been disrupted.
Call Forwarding Selective Forward important calls you do not want to miss. Selective Call Forwarding enables you to create a list of phone numbers that will be forwarded to you at a number you designate. When you activate this feature, only calls from the phone numbers on your list will be forwarded.
Call Forwarding Variable If you have to be away from your business or at another phone for an extended period of time, you can forward all calls to ring at any number you designate.
Call Hold You can put any call on hold so that your clients are spared listening to background noise and chatter while you look up additional information or consult with a colleague.
Call Trace Protect your business against offensive phone calls. Call Trace ensures that the number of your last incoming caller can be traced so that appropriate action may be taken against the harassing party.
Call Transfer

Quickly respond to customers by transferring incoming calls to the appropriate party or to an offsite facility.

Call Waiting Take a second call without disconnecting the first. When you are on the phone, a Call Waiting tone alerts you when you have another incoming call. Call Waiting enables you to put the first caller on hold and answer the second call. If you are on an important call and do not wish to answer the incoming call, you can simply ignore the alert and continue talking.
Priority Alert You may maintain up to 12 directory numbers on a Priority Alert list. When these numbers call, the system will alert you through a special ring if you are not on the phone or a special call waiting tone if you are on the other line.
Selective Call Rejection Decline calls from selected parties. When you do not want to be interrupted by certain callers, this call-screening allows you to create a list of up to 12 numbers that will receive an announcement indicating you are not presently accepting calls.
Speed Dial 8 The convenience of speed dialing for up to 8 of your most frequently called numbers. For frequently dialed numbers, all you have to do is dial one digit.
Speed Dial 30 The convenience of speed dialing for up to 30 of your most frequently called numbers. Easily dial these telephone numbers by pressing just two digits.
3-Way Calling Create your own three-party conference calls. Often it is more efficient to get your colleagues or clients on the phone at the same time. 3-Way Calling makes it easy to collaborate on a three-way conference call.

For additional detail on Comcast Business Voice features see:

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