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At Comcast, we want our customers to have the most current gateway modems and equipment possible to help ensure optimal speed and performance. We monitor the networks and routinely contact customers if equipment is out of date. Please review the make and model of the older devices below. If you have one of these devices, please call 1-800-391-3000 to request a newer device at no cost to you.
The following devices are eligible for a free equipment upgrade:
You can also view device info here. Select the checkbox next to Show End-Of-Life Devices to see other devices that are eligible for upgrades.
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Comcast's IP Gateway is all you need to take advantage of a static IP and built-in firewall.
Voice modems typically draw power from an external power source, while a battery backup maintains service during an outage.
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