Use your existing domain name with Comcast Business email and web hosting

Updated 4/8/2014 10:37:26 PM by Comcast Expert
Email

Introduction

Follow these instructions to integrate your current domain name with your Comcast Business email, SharePoint and web hosting services. For more information on registering a new domain, please read "Register a custom domain name".

  1. Step 1:

    HOWxxxx-Manager_Tools_Select_Websites

    Sign in to your Comcast Business online account and select Websites from the Manage Services menu.

    Note: You must be the Primary Manager or Services Manager to manage domain names.

  2. Step 2:

    HOWxxxx-Websites_landing

    Select Register/bring domain.

  3. Step 3:

    HOW4517-bring_existing_domain_radio_button_Step3

    Select the radio button for Bring existing domain.

  4. Step 4:

    If you are already using Microsoft email through Comcast or have already registered a domain through Comcast, you will only see the first box. Please type in the domain you want to transfer.

    If you do not have Microsoft email through Comcast or have not registered a domain, a second box will appear and be pre-populated with your business name. This information is required to complete your domain transfer.

    Select Continue.

  5. Step 5:

    HOW4517-Verify_DNS_landing_change_cname_Step5

    From the Domain ownership verification page, copy your Source alias and Target value and provide that information to your current DNS provider.

  6. Step 6:

    Verify DNS propagation

    Verify DNS propagation.

    Visit the Comcast.net DNS tool.

    Enter host name.

    Change record type to CNAME.

    Set Name Server to Comcast DNS Servers.

    Click Submit Query.

  7. Step 7:

    HOWxxxx-Manager_Tools_Select_Websites

    Sign back in to your Comcast Business online account and select Websites from the Manage Services menu.

  8. Step 8:

    HOWxxxx-Websites_landing

    Select Manage domains.

  9. Step 9:

    HOW4517-Domain_verification

    If your DNS provider has successfully added the CNAME and it has propagated correctly, Steps 2 and 3 will be displayed with green check marks on the Domain ownership verification page. If completed, select I’m done.

    If not completed, Steps 2 and 3 will be displayed as Not Completed. Verify that your CNAME entries are correct and try again.

  10. Step 10:

    Back up your email and website. These files cannot be transferred from their current provider to Comcast.

  11. Step 11:

    HOW4517-Manage_domains_landing_Step9

    Check that your domain displays Active on the Manage domains page (and confirm that you have backed up your email and web hosting files). Once active, you have three options from which to choose to use Comcast for:

    Option 1. both email and website hosting,
    Option 2. just email hosting, or
    Option 3. just website hosting.

    Directions for options 1, 2 and 3 are as follows:

    Option 1. For both email and website hosting through Comcast, access your registrar (e.g., Godaddy.com, Network Solutions) and update the current Name Server entries to the following Comcast addresses:

    • adns.cs.siteprotect.com
    • bdns.cs.siteprotect.com

    Note: If needed, the IP address for adns.cs.siteprotect.com is 64.26.28.8. The IP address for bdns.cs.siteprotect.com is 64.41.123.9

    You have now completed integrating your current domain with your Comcast Business Internet service.



    Option 2. If you only want Comcast to host your email, you will need to update your MX records with your DNS provider to the correct Comcast MX records as follows:

    Sign in to your Comcast Business online account and select Websites from the Manage Services menu.

    • Select DNS info for domains.

    • The DNS name will display the information for your registered domain.

    • The MX records will start with mq01 / mq02 / mx01.

    • The DNS name will also display the Mail server records of:

    • Autodiscover / SMTP / POP /IMAP

    Please note that these Mail server records are entered as “CNAME” records by your DNS provider (Example: autodiscover.mydomain.com      ttl      CNAME      autodiscover-rd.”yourmailserver”)


    Option 3. If you only want Comcast to host your website, you will need to update only your A record to the correct Comcast A record. To obtain the correct Comcast A record, please call 1-800-391-3000.

  12. If you want to update your DNS records for any of your registered domains:

    1. Sign in to your Comcast Business online account and select Websites from the Manage Services menu.

    2. Select DNS info for domains.

    3. Under Domains, select your registered domain from the dropdown list.

    4. The DNS Name will display the information for your registered domain.

    You can also try calling your registrar for help with making these required changes.

    • Learn more about name servers and DNS.

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