Configure Microsoft® Outlook to connect to your email account

Updated 1/22/2016 3:51:14 PM by Comcast Expert


Your Comcast Business email account is powered by Microsoft® Exchange Server, and therefore the best method to connect Microsoft Outlook is via an Exchange connection. This type of connection allows Outlook to synchronize your email, calendar, contacts, and tasks with the Exchange Server in real time. To connect Microsoft Outlook to your Comcast Business email account, find the version of Outlook you have and follow the instructions below, or download the Microsoft Outlook version included with your Comcast Business Internet service.

For Mac OS users, please read Configure Microsoft Outlook: Mac 2011.

Connect Microsoft Outlook

  1. Step 1:

    On the Windows Start menu, select Control Panel > Mail > Show Profiles > Add.

    • Different versions of Windows have the mail option in slightly different places. If you do not see a mail icon in the Control Panel, check Control Panel > User Accounts > Mail > Show Profiles > Add.

    Note: To access Control Panel using Windows 8: right-click anywhere on the Start screen and select All Apps or press the WIN and X keys together to access the Power User Menu.

  2. Step 2:


    Type a profile name, and then select OK.

  3. Step 3:


    Type your name, email address, and your mailbox password twice, then select Next.

  4. Step 4:

    When you get a security prompt, select Don't ask me about this website again, and then select Allow.

  5. Step 5:

    When prompted for your Username and Password, use your Comcast Business email address for Username.

  6. Step 6:

    Microsoft Outlook will now discover your email settings and configure itself to connect to your Exchange Service mailbox. Once this is done, select Finish. Then, you can open your new profile in Microsoft Outlook.

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