Activate your Comcast Business online account

Updated 4/30/2014 5:14:15 PM by Comcast Expert


Activating your Comcast Business account online enables you to perform a variety of functions such as checking email, downloading Norton™ antiviral software, accessing Microsoft productivity tools and managing web hosting and email boxes. The following steps will walk you through activating your online account for the first time. If you already have an account and would like to activate additional users, please read "Add, delete, deactivate Comcast Business online account users."

Note: If you have more than one Comcast Business account, you can link those accounts together to access all of your account-management features with a single sign-in email address. Be sure to follow the steps listed in "Link or unlink a Comcast Business online account" once you have activated your first account, as only an account that has not previously been activated online can be linked to another account.

Before you get started

You will need your Comcast account number for activation. This number is included in the welcome email you received following installation, can be found at the top-right corner of your billing statement, or obtained from the technician during your install. And please note that the email address you use will become the Primary Manager username.

To activate your account

  1. Step 1:


    Navigate to the Comcast Business online account sign in page and select Activate your account.

  2. Step 2:


    Select the appropriate Register button. Existing customers and those waiting for installation can follow the steps below.

    If you are waiting for Comcast installation, learn what else you can do to prepare.

    If you are not yet a Comcast customer, once you create your log on you can access the Upware marketplace to purchase applications for your business and create and manage account users.

  3. Step 3:


    Enter your account number, then select either Zip code or Phone number and enter the appropriate information. Then select Continue

  4. Step 4:


    To begin setting up your account, type the company name and the first and last name of the Primary Manager of the account in the blank fields and select Continue.

  5. Step 5:


    For customers subscribed to Internet services, choose whether you would like to use an existing email address or create a free Microsoft email address, which is included with your Internet service. A Microsoft email address will enable you to access services like Microsoft® Outlook and Windows® SharePoint.

    For customers who do not have Internet, enter an existing email address and information that will be used for the account username. A verification email with a link to activate your account will be sent to the email address provided.

  6. Step 6:


    For Internet customers who choose to create a new email address, create a password and select and security question and answer. Then select Continue.


    For customers who choose to use an existing email address, enter your email, create an account password, and select a security question and answer. Then select Continue.

  7. Step 7 (Voice customers only):


    You can associate a phone number to yourself from the dropdown menu. You can also assign this later. Select Continue when finished.
    Note: You must have a phone installed at your location and have it set to the phone number that you have selected. This step is only to associate a phone number to yourself in your online account which will allow you to access voice management features for that number.

  8. Step 8:


    Review the information provided and select Confirm when you are finished.

  9. Step 9:


    Read and accept the terms of service.

  10. Step 10:


    Congratulations. Your account is now active.

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