Activate your Comcast Business account online

Before you get started

You will need your Comcast Account Number to create your account. You can find your account number on the work order you received from the technician who installed your service or at the top-right corner of your billing statement. And please note that the email address you use will become the Primary Manager username.

To activate your account

1. Step 1:

   

   Navigate to the Comcast Business online account sign in page, enter your account number and billing phone number, and select Activate.
    

2. Step 2:

   

   In the First time here module, complete the CAPTCHA and select Sign In.  

3. Step 3:

   

   To begin setting up your account, type the company name and the first and last name of the Primary Manager of the account in the blank fields and select Continue.
    

4. Step 4:

   

   For customers subscribed to Internet services, choose whether you would like to use an existing email address or create a free Microsoft email address, which is included with your Internet service. A Microsoft email address will enable you to access services like Microsoft® Outlook and Windows® SharePoint.

   For customers who do not have Internet, enter an existing email address and information that will be used for the account username. A verification email with a link to activate your account will be sent to the email address provided.
    

5. Step 5:

   

   For Internet customers who choose to create a new email address, create a password and select and security question and answer. Then select Continue.

   

   For customers who choose to use an existing email address, enter your email, create an account password, and select a security question and answer. Then select Continue.

6. Step 6 (Voice customers only):

   

   You can associate a phone number to yourself from the dropdown menu. You can also assign this later. Select Continue when finished.
   Note: You must have a phone installed at your location and have it set to the phone number that you have selected. This step is only to associate a phone number to yourself in your online account which will allow you to access voice management features for that number.
    

7. Step 7:

   

   Review the information provided and select Confirm when you are finished.

8. Step 8:

   

   Read and accept the terms of service.

9. Step 9:

   

   Congratulations. Your account is now active.