Manage junk email settings

Updated 4/8/2014 9:36:18 PM by Comcast Expert

Introduction

Find out what you need to know about modifying your junk email settings.

The junk email filters in Microsoft® Outlook 2010 and Outlook Web Access are designed to catch the most obvious spam and send them to your junk email folder. By default, the junk email filter in Outlook is turned on, and the spam blocker level is set to Low (catches only the most obvious spam). Also by default, any message that is caught by the junk email filter is moved to the junk email folder. You can modify your junk email filter settings to the level of protection that you desire.

You can manage preferences through your email client or directly from your Comcast Business online account.

To configure junk email filtering in Outlook 2010

  1. Step 1:

    Start Outlook.

  2. Step 2:

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    From the Home tab, select Junk, then select Junk E-mail Options. (Outlook 2007 users: Select Tools from the main menu, then select Options, then select Junk E-Mail.)

  3. Step 3:

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    On the Options tab, select the level of protection that you want:

  4. If you want to delete messages rather than move them to the junk email folder, select Permanently Delete Suspected Junk Email Instead Of Moving It To The Junk Email Folder.

  5. Select Disable Links and Other Functionality in Phishing Messages to protect against common phishing schemes.

  6. If you want to be warned when a domain name appears to be spoofed, select Warn Me About Suspicious Domain Names in Email Addresses.

  7. Step 5:

    Select OK to apply the filter changes.

To configure the lists that Outlook 2010 uses in filtering junk email

  1. Step 1:

    Start Outlook.

  2. Step 2:

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    From the Home tab, select Junk, then select Junk E-mail Options.

  3. Step 3:

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    Select the Safe Senders tab, then select Add. Type the email address or domain of the sender that you want Outlook to deliver to your Inbox regardless of content or subject. Select OK, and repeat this for each sender you want to add.

  4. Step 4:

    Select Also trust email from my contacts if you want Outlook to always accept email from senders in your Contacts folder regardless of content or subject. You can also choose to select Automatically Add People I Email to the Safe Senders List.

  5. Step 5:

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    Select the Safe Recipients tab, and then add the target addresses or domains for which Outlook should allow messages (used typically to accept email sent to a mailing list).

  6. Step 6:

    Select the Blocked Senders tab, and then add the addresses or domains of junk email senders whose messages you want Outlook to explicitly block.

  7. Step 7:

    Select the International tab, and then select the top-level domains and types of language encoding that Outlook should always block.

  8. Step 8:

    Select OK to apply the filter changes.

Note: Changing the level of protection affects only those mail accounts that deliver and save email messages to your computer. This includes all email accounts that use a Personal Folders file (.pst), including POP3 and IMAP, and Microsoft Exchange accounts that are configured to use Cached Exchange Mode, which use an Offline Folders file (.ost).

To configure the junk email filter settings in Microsoft Outlook Web Access

  1. Step 1:

    Sign in to your Outlook Web Access email box.

  2. Step 2:

    In the top right corner of the screen, select Options.

  3. Step 3:

    Select Block or Allow.

  4. Step 4:

    If you want to disable junk email filtering, select Don't Move E-mail to my Junk Folder. We recommend you leave junk email filtering enabled.

  5. Step 5:

    To identify a person or domain as one from which you always want to receive email, add the email address or domain name to the Safe Senders and Recipients List.

  6. Step 6:

    To identify a person or domain as one from which you never want to receive email, add the email address or domain name to the Blocked Senders List.

  7. Step 7:

    To identify a distribution list that you belong to and from which you always want to receive email, add the name to the Safe Senders and Recipients List.

  8. Step 8:

    To completely block all incoming email unless it comes from those identified in your safe lists or those who are in your organization, select Don't trust E-mail Unless it comes from Someone in My Safe Senders and Recipients List or Local Senders.

To manage whitelists, blacklists or junk mail with your Comcast Business online account

For company-wide settings

  1. Step 1:

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    Sign in to your Comcast Business online account and select Email from the Manage Services menu.

  2. Step 2:

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    Use the toggle buttons to turn settings on or off.

For user to change personal settings

  1. Step 1:

    Sign in to your Comcast Business online account, select My services and then locate the My email section.

  2. Step 2:

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    Use the toggle buttons to turn individual settings on or off.

For a manager to change a user's settings

  1. Step 1:

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    Sign in to your Comcast Business online account and select Users from the Manage Account menu.

  2. Step 2:

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    Select Edit next to the user whose settings you want to modify.

  3. Step 3:

    On the user profile page, select the Service settings menu.

  4. Step 4:

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    Use the toggle buttons to turn individual settings on or off.

Find this article at:
http://businesshelp.comcast.com/help-and-support/email/managing-junk-email-settings/